Privacy Policy
Understanding how we protect and handle your personal and medical information
Introduction
This Privacy Policy details the patient-related data that is collected, used, stored, and secured by us. We are committed to maintaining confidentiality and earning the trust of every patient, visitor, or user who avails our services online or offline.
By using our website, communication platforms, or medical services, you agree to the terms laid down in this policy.
Information We Collect
Depending on the services used, we may collect the following information:
Personal Information
- Full Name
- Sex / Gender
- Date of Birth
- Home Address
- Contact Details
- Emergency Contact
Medical/Health Information
- Medical History
- Diagnostic Reports
- Prescriptions
- Laboratory Results
- Treatment Details
- Doctor Consultation Notes
Financial / Billing
- Billing Address
- Insurance / TPA Information
- Payment Method (secured)
Technical Information
- IP Address
- Browser Type
- Cookies & Analytics
- Online Forms & Chat History
How We Use Your Information
Patient information will only be used for medical, administrative, or legal purposes such as:
Anonymous medical data may be used for training, research, or service improvement.
Data Storage & Security
We follow strict security practices to protect patient records in both physical and digital formats.
Encryption
Encrypted systems and secure firewalls
Authentication
Multi-factor authentication where applicable
Access Control
Restricted access to authorised staff only
Monitoring
Regular data audits, monitoring, and backups
Disclosure & Sharing
We do not sell, rent, or share patient information for commercial or marketing purposes.
Information may only be shared under the following circumstances:
- →Referral to a healthcare provider (with patient consent)
- →Diagnostic laboratories or imaging centres (as part of treatment)
- →Insurance companies or authorised government authorities (for claim or compliance purposes)
- →When required by law, court order, or public health regulations
Patient Rights
As a patient, you may:
Access Records
Access your medical records
Request Corrections
Correct inaccurate data
Get Copies
Request copies of reports
Withdraw Consent
Withdraw website consent
Ask Questions
Ask how data is used
Requests can be submitted to the hospital administration team.
Third-Party Services
We may engage trusted third-party systems for:
These providers are bound by confidentiality and cannot use patient data beyond the assigned purpose.
Data Retention
Medical records are maintained as per national healthcare regulatory requirements. Once the retention period is complete, records will be securely deleted or destroyed.
Changes to This Policy
We may update or revise this Privacy Policy periodically. The effective date will always appear at the top of this page.
Contact Information
If you have questions, concerns, or requests regarding this policy or your personal information, you may contact us:
Pravi Global IVF
Building Number 41, First Floor, Ring Road
Block Q, Lajpat Nagar IV
New Delhi – 110024
+91 80091 50040
info@praviglobalivf.in
Our Commitment to Confidentiality
We understand that your medical information is personal and sensitive. Protecting it is not only our legal responsibility — it is our ethical commitment and part of the care we provide to every patient.